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Home / Services / Software Maintenance Agreement (SMA) |
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EPLAN annual Software Maintenance Agreement (SMA) is the fastest and easiest way to continue working with the latest EPLAN technology. SMA customers enjoy expert application assistance, product capability information, exclusive offers and convenient direct access to EPLAN Data Portal containing an ever-expanding library of certified manufacturers' parts data.
 View EPLAN SMA brochure in PDF Benefit | Essential | Extra | Elite | Products | All | Electric P8 Professional,
Fluid, PPE, Cabinet
not applicable to add-on modules | Electric P8 Professional,
Fluid, PPE, Cabinet
not applicable to add-on modules | Automatic Updates | Yes | Yes | Yes | Telephone Support via Dedicated Line
Excludes holidays and weekends | Yes | Yes | Yes | Email Support
Excludes holidays and weekends | 24-hour response | Same day response
if received before 2:00 P.M. EST | Same day response
if received before 2:00 P.M. EST | Data Portal Access | Basic | Premium | Premium | Training | 15% discount on Update Training open enrollment classes | 15% discount on all EPLAN product training open enrollment classes | 20% discount on all EPLAN product training open enrollment classes | New Version/Update Preview via the Web | N/A | Participation in a 30-minute-long prescheduled open enrollment session | Participation in a 60-minute-long customer scheduled company specific session | Detail Training Voucher
Redeemable for one seat in any 1-day open enrollment class of customer's choice | N/A | N/A | Yes | Special Promotions
Varies by subscription level | Yes | Yes | Yes | Professional Services
Excludes travel expenses | N/A | 1day per 12-month term | 2 days per 12-month term | Web Recording of Technical Support Sessions for Reference Use
Advance notice required for scheduling | N/A | Yes | Yes | Customized Subscription Card | Yes | Yes | Yes |
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