Benefit

Essential

Extra

Elite

Products

All

Electric P8 Professional,
Fluid, PPE, Cabinet
not applicable to add-on modules

Electric P8 Professional,
Fluid, PPE, Cabinet
not applicable to add-on modules

Automatic Updates

Yes

Yes

Yes

Telephone Support via Dedicated Line
Excludes holidays and weekends

Yes

Yes

Yes

Email Support
Excludes holidays and weekends

24-hour response

Same day response
if received before 2:00 P.M. EST

Same day response
if received before 2:00 P.M. EST

Data Portal Access

Basic

Premium

Premium

Training

15% discount on Update Training open enrollment classes

15% discount on all EPLAN product training open enrollment classes

20% discount on all EPLAN product training open enrollment classes

New Version/Update Preview via the Web

N/A

Participation in a 30-minute-long prescheduled open enrollment session

Participation in a 60-minute-long customer scheduled company specific session

Detail Training Voucher
Redeemable for one seat in any 1-day open enrollment class of customer's choice

N/A

N/A

Yes

Special Promotions
Varies by subscription level

Yes

Yes

Yes

Professional Services
Excludes travel expenses

N/A

1day per 12-month term

2 days per 12-month term

Web Recording of Technical Support Sessions for Reference Use
Advance notice required for scheduling

N/A

Yes

Yes

Customized Subscription Card

Yes

Yes

Yes